Refund Policy

At 60 Dirham Shop, customer satisfaction is our priority. However, we do not offer refunds on any purchases. All sales are final. We encourage our customers to carefully check products before purchasing.

Replacement Policy

We understand that issues may arise, and we are committed to resolving them promptly. We offer replacements for products that meet the following conditions:

  • Incorrect Item Received – If you receive an item that is different from what you ordered.
  • Faulty Product – If the product is defective due to a manufacturing issue.
  • Damaged or Broken Item – If the item arrives damaged or broken due to shipping or handling.

Conditions for Replacement

  • Customers must report the issue within 24 hours of receiving the product.
  • The product must be unused and in its original packaging with all accessories (if applicable).
  • Proof of purchase (receipt or order confirmation) is required.
  • Clear photos/videos of the damaged, faulty, or incorrect item must be provided.

How to Request a Replacement

  1. Contact our Customer Support via email, phone, or WhatsApp.
  2. Provide your order details, a description of the issue, and supporting photos/videos.
  3. Our team will review your request and guide you through the next steps.
  4. If approved, we will arrange for a replacement item to be sent to you.

Items Not Eligible for Replacement

  • Products damaged due to misuse or improper handling by the customer.
  • Items that have been used, washed, or altered.
  • Personal care items, cosmetics, undergarments, and consumables due to hygiene reasons.
  • Items reported after 24 hours of delivery.

Note: The availability of a replacement is subject to stock availability. If the same item is unavailable, we may offer an alternative product of equal value.