Privacy Policy

We value your privacy and are committed to protecting your personal information. Below is an overview of our privacy practices:

1. Collection of Information:

   • We collect personal information (such as your name, address, contact details) to process orders, replacements, and customer inquiries.

2. Use of Information:

   • Information is used exclusively for order processing, customer service, and communication purposes.

3. Data Security:

   • We implement stringent measures to protect your data against unauthorized access, theft, or misuse.

4. Sharing Information:

   • Your information will not be shared with third parties except when required to process shipments or comply with legal obligations.

5. Customer Rights:

   • You have the right to access, modify, or request the deletion of your personal information by contacting our customer support team.

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General Terms

1. Eligible Timeframe:

   • Issues must be reported within the eligible timeframe for a replacement request to be considered valid.

2. Condition of Return:

   • The product must be returned in its original packaging with all accessories intact.

3. Non-Compliance:

   • Failure to adhere to the return instructions or provide necessary documentation (e.g., video proof) may result in the rejection of the replacement request.

4. Shipping Costs:

   • The return shipping to our warehouse is at the customer’s expense unless otherwise communicated.

For further assistance, please contact our customer support team.